Refund and Cancellation Policy

Contact us about a purchase

Email order@seojackers.com with your order number, the issue and your requested remedy. Do not include payment card details. We will review the request and explain the next steps.

Services and cancellation

Contact us before work starts if you need to cancel or change the brief. Where work has started, the remedy depends on the agreed scope, work already performed, the package minimum term and applicable law. Any deduction must be explained and permitted by law. Minimum terms are disclosed on the product page and in the service agreement. Future service periods are invoiced separately unless a separate subscription agreement expressly states otherwise.

Digital downloads

If a file is missing, corrupted, materially different from its description or incompatible with expressly stated requirements, contact us for assistance and an appropriate remedy. Access problems can be reported from the email address on your order.

Consumer rights

Mandatory cancellation rights and remedies for defective or misdescribed products and services remain available. We do not assume that downloading a file or placing an order waives these rights. Where local law requires express consent and acknowledgement for immediate digital supply, those must be obtained separately before that supply begins.

Approved refunds

Approved refunds are issued through the original payment method where available. The payment provider determines when the credit appears. We will confirm the amount and processing status by email. Digital products do not require a physical return.